Shipping & returns

Shipping

There are no delivery charges for PDF patterns, as they are delivered automatically via email immediately after purchase. Please always ensure that the email address you have provided is correct. If the email address provided is incorrect, we cannot be held responsible for any failure to deliver purchased patterns.

We offer worldwide shipping for printed patterns and books. Our couriers are Posti and GLS in Finland, GLS and DHL in the rest of Europe and DHL outside Europe. All DHL Express deliveries are climate neutral. Please note that orders cannot be delivered to post office boxes.

We dispatch printed pattern orders twice a week on Mondays and Thursdays. Please account for this when estimating delivery times.

Please note that due to the COVID-19 pandemic some standard deliveries outside Europe are delivered by sea freight, which may cause delays of up to 4-8 weeks.

Holiday shipping deadlines

To receive your order before December 24th, please order according to these order deadlines.

Standard:
1st of December: South America, Africa and Asia
8th of December: USA and Canada
12th of December: Europe, Australia and New Zeland
15th of December: Finland

Express:
15th of December: South America, Africa and Oceania
19th of December: Europe, USA, Canada and Asia

DESTINATION METHOD COST (€) TIME (days) TRACKING COURIER
Finland (Zone A) Standard letter 5,5 2 - 4 yes Posti
Standard 8 2 - 4 yes Posti
Express 10 1 - 2 yes GLS
Letter < 20 g** 2 4 no Posti
Europe (Zone B) Standard < 1.5 kg 11 2 - 9 yes DHL Global Mail/ GLS
Standard > 1.5 kg 15 2 - 9 yes DHL Global Mail/ GLS
Express 23 1 - 2 yes DHL Express
Letter < 20 g** 2 2 - 6 no Local post
Middle East* & Africa (Zone C) Standard < 700 g 15 6 - 13 yes DHL Global Mail/ DHL Express
Standard < 1.5 kg 23 6 - 13 yes DHL Global Mail/ DHL Express
Standard > 1.5 kg 28 6 - 13 yes DHL Global Mail/ DHL Express
Express 30 1 - 4 yes DHL Express
Letter < 20 g** 2 4 - 10 or more no Local post
USA & Canada (Zone D) Standard < 700 g 15 5 - 10 yes DHL Global Mail/ DHL Express
Standard < 1.5 kg 23 5 - 10 yes DHL Global Mail/ DHL Express
Standard > 1.5 kg 28 5 - 10 yes DHL Global Mail/ DHL Express
Express 30 1 - 4 yes DHL Express
Letter < 20 g** 2 4 - 10 or more no Local post
Asia, Oceania & South America (Zone E) Standard < 700 g 15 6 - 13 yes DHL Global Mail/ DHL Express
Standard < 1.5 kg 23 6 - 13 yes DHL Global Mail/ DHL Express
Standard > 1.5 kg 30 6 - 13 yes DHL Global Mail/ DHL Express
Express 39 2 - 6 yes DHL Express
Letter < 20 g** 2 4 - 10 or more no Local post
Local pick up - - - - Temporarily unavailable

*Bahrain, Egypt, Iran,Iraq, Israel, Yemen, Jordan, Kuwait, Lebanon, Oman, Palestine, Qatar, Saudi Arabia, Syria, United Arab Emirates and Turkey
**Available for the fabric sample swatch only

The customer is always liable to pay any import and customs duties that may be incurred. We cannot be held responsible for any undelivered orders resulting from incorrect or incomplete postal addresses provided by the customer.

Returns

Unfortunately PDF patterns are not eligible for return and refund.

Unused printed patterns, books and fabrics have a 30-day right to return. For a printed pattern to be considered unused, the seal label on the back cover must be intact.

Unfortunately, we cannot accept returns on sale items or gift cards.

If you want to return an unused product, please send it to the address below within 30 days of your purchase. Include your order number with the return by, for example, writing it on a separate sheet of paper or send it to us via email to info@namedclothing.com.

The postal costs for the return are at the expense of the customer.

Named Clothing Finland Oy
Mäkelänkatu 45, LH07
00550 HELSINKI
Finland